Business Hours

Open: M-F 10:00AM - 4:00PM CST
Closed: Saturday, Sunday, Holidays

We are a family business. We enjoy spending time with our family during the evenings and weekends (After Hours - Saturdays - Sundays - Holidays), so expect extended delays to responses for emails/correspondence during these times. We appreciate your understanding.

Upcoming Holidays & Closures:

Although our shop will remain available for purchases during these closure dates, we will be unable to answer any emails or process any orders during these CLOSED date(s).

Please Note: Orders are accepted, but not processed on holidays, and do not count towards turnaround time. In a hurry? Contact us in advance to see if we can meet your party needs by your deadline.

Periodically Boogie Bear Invitations goes "On Vacation" to be with friends or family, or to celebrate during the holidays. Please contact us in advance to see if we can meet your party needs by your deadline. Orders that were placed just before we go "On Vacation" will not be delayed. Normal stated turnaround times will apply. Please note: No orders are accepted during our "Vacation-Store Closure" status.

Please contact us in advance to see if we can meet your party needs by your deadline. No orders are accepted during our "Vacation-Store Closure" status.

Shipping rates apply to destinations in the continental United States. Shipping to Alaska, Hawaii, and all international destinations are subject to additional shipping charges. Please email for details before purchasing.

We are unable to ship to addresses NOT associated with your account. Please make sure your address is correct before purchasing. If you wish to have an item shipped as a gift, please contact us for a custom order listing.
**Please Note: No orders will be processed on these days and does not count towards turnaround time. In a hurry? Contact us in advance to see if we can meet your party needs by your deadline.**

All orders are filled in the order they are received. During heavy order volume, all orders will take the maximum number of days to make. Please place your order as soon as possible to ensure faster delivery. In a hurry? Let us know as soon as possible, and we will make every effort to accommodate you.

A delay in providing party information in its entirety will delay the order overall and extend the turnaround time. Turnaround time begins when ALL required information is received.

Once the package ships, it is in the hands of the Post Office. We are not responsible and will not give refunds for packages that are lost/unclaimed/damaged/not delivered/not delivered on time or left out in the elements causing damage. Please contact us to purchase insurance.

For a positive buying experience, please take the appropriate steps to ensure:
1. Your address is correct at the time of purchase
2. You are able to receive the item(s) you are buying - no restrictions to your address
3. You have sufficient time to receive your order - planning ahead always helps
4. You are able to quickly receive and store your package in a safe dry area away from sun, heat, cold, wet, or any other factor which can damage your lovely party items.
5. You've considered shipping insurance at an extra cost
6. You are able to stay in contact with us throughout the process, and can provide timely feedback to all requests
7. You've communicated your need-by date, and provided all necessary info to complete your order

We don't anticipate any troubles, just want you to be aware of our policies regarding shipping.

OVERNIGHT AND RUSH DELIVERIES:
Please be available to pick-up your RUSH order on the day the package arrives. Tracking is available for all shipped items. It is the responsibility of the buyer to track their package, to ensure the delivery date. We are not responsible and will not give refunds for "Unclaimed" packages or the customer's failure to be available for signature pickup if required. A note left by the post office, qualifies as a delivery, and is a request for a prompt pickup from the post office. It is the buyers sole responsibility to pick up the box in a timely manner. If an "unclaimed" package is mailed back to us, we consider it a forfeit of product, will not re-ship the box or provide a refund. By leaving the box "unclaimed" and forcing the post office to return to us, you are forfeiting your party items and the money paid for them. We appreciate your understanding.

FOR INTERNATIONAL BUYERS: FREE shipping applies to paperless printable option only. International shipping for printed items are subject to additional shipping charges. Please email for details BEFORE purchasing.

Check out our "Shipping" Section for more helpful information. www.boogiebearinvitations.com/shipping

Turnaround time is the amount of time it take to process your order and make your lovely party items - from order date to shipping date. All turnaround time is based on business days. Business days are from Monday-Friday, and exclude holidays. Holidays are disclosed in our "Shipping Polices" section. These holidays do not count toward turnaround time. All turnaround times are based on individual item sales. For large orders, or orders containing multiple party items, the turnaround time may be extended a bit.

An example: A "Happy 1st Birthday banner" generally takes 5 full business days (M-F) to for us to make. For a purchase that that includes a Happy 1st Birthday Banner, Door Banner, Cupcake Toppers, and favor tags will usually take longer than 5 business days to make. Generally party packages (multiple party items) take up to 2 full weeks (up to 14 days) for us to make. In a hurry? Please contact us if you plan on making multiple party items and are on a tight deadline. We appreciate your understanding.

RUSH SERVICE:
In a hurry? Need your party items faster than the stated turnaround time? We may be able to help! Rush Service is get your party items to you as fast as possible. Rush does not mean that other customers wait, but is for us to work outside our normal business hours (evening, weekends, hire extra help) to finish your party items as fast as possible. Rush is based on availability and is not automatically guaranteed to be available for all items at all times - and MUST be approved beforehand.

Rush Service is between 25-100% of your total cost of items, depending on our availability and how fast you need your items. Rush prices are set based on the current workload and expenses to fulfill the Custom Order. In the event of a RUSH order, the customer is responsible for being available for pick-up. Please make sure your address is a good address, conducive to receiving boxes in a safe location. A signature may be required for pick-up.

No refunds will be issued for "Unclaimed" packages or the failure to be available for signature pickup if required. If an "unclaimed" package is mailed back to us, we will not re-ship the box or provide any refund. By leaving the box "unclaimed" and forcing the post office to return to us, you are forfeiting your party items and the money paid for them.

Please note that we can only guarantee the "Ship by" date and shipping method and NOT the arrival date. We don't anticipate any troubles, but just want you to be aware of our policy on shipped items. Additional shipping fees may also apply.

Questions? Please fee free to ask about this popular RUSH service upgrade.

Use caution and your very best discretion when using any of our products around babies and small children. Do not let any small child be unattended with any of our products, as items may present a choking hazard. Keep all products away from heat or open flame. Products are made of paper, and are flammable if exposed to heat or open flame. Buyer assumes ALL liability and responsibility for product discretion.

All party items are intended for single use only for a single event. It may be possible to use a product for more than one event if special loving care is given, but there should be no expectation of repeated use. All items should be used for the purpose intended and special care should be used when storing/displaying your party items. Misuse of any of our products may damage them and render them unusable for your event. An Example: You purchase a paper party banner, but leave the banner outside exposed to the elements for longer than 6 hours, and your banner paper edges curl under, the banner gets wet, or prolonged sun exposure has damaged the banner. This is just one example of misuse that shortens and compromises the integrity of the party product.

Once your order arrives at your address, quickly bring the package inside and store safely in a cool dry place away from sun, rain, open flame, extreme heat/cold, or any other factor that can damage the party items. We are not liable for items improperly used or stored - We appreciate your understanding!

Low resolution draft proofs available for invitations and announcements. 2 draft proofs are included with changes permitted. Any additional changes with another proof request will incur a $6.00 fee for an additional round of 2 proofs. When you receive your proof, please review it carefully for errors. Please remember that there is only so much room for text on an invitation or announcement. Any additional text requested that is not part of the original invitation/announcement design (such as adding a paragraph to the back of an invitation) is considered custom, and additional charges will apply.

Please note: It's imperative that you are available for email correspondence during the proofing process, as we are unable to keep orders "open" past the "ship by" date (found on your order receipt).

We are not responsible for orders with incorrect information or typos due to customer error. Additionally, we are not responsible for orders with typos that were viewed and approved by the customer during proofing - this includes spelling and punctuation. Request all changes at one time to preserve your allowed proofs. Once the proof has been approved, it considered FINAL. Please contact us if you have approved a final proof, and need another change. Additional charges will apply.

We offer paperless printable items for select invitations and announcements ONLY. All other party items in our party shop come fully printed and assembled for your special day.

Paperless printable items do not include envelopes. Please note: The paperless printable option comes with the front side of the invitation/announcement only. We are prohibited by law from providing the back in "printable" form, as the graphics can be easily "extracted" (stolen). For a double sided product, please purchase the "printed" option in the drop-down menu.

If you plan on purchasing a paperless printable to have it printed by a third party (including yourself), you are solely responsible for making sure that the format (JPEG or PDF) and sizing meets your third party requirements. If you need any bleed/trim marks, sizing, color change, or any other printing changes, this is a premium service and additional charges will apply. The paperless printable option is a service offered for those who are familiar with the formats offered, and can open, support, and print these formats. Please ask your third party service if they can accept the sizing and file types available prior to purchasing.

We require the party information to be provided within 3 business days of placing your order, AND timely email responses for the proofing process. If you need more time, it's no trouble at all, but we need to receive at least one correspondence from you letting us know the situation within 2 business days. If we have not heard from you at all (and no party information was provided at checkout) we will refund the purchase price minus a $10.00 non-refundable administrative fee. If the administrative fee of $10.00 exceeds the original purchase price, then no refund will be given. If you've provided the party information at checkout, but then not responded to our email proof conversation via email within 3 business days, we will send another email attempting to make contact. If we still have not received any response within 24 hours of that email, then we will send your final image to you - "as is" JPEG file with no watermark - which will complete your order with us. We appreciate your understanding as we are unable to keep orders "open" past the "Ship-by" date (found on your order receipt).

PDF FILES:
If you select PDF as your final format, you must open and print the document using Adobe Acrobat Reader (free version) or Adobe Acrobat Pro ONLY - Your PDF document is not permitted to open with Photoshop, Illustrator, or any other program that supports editing capabilities. Your PDF file will be flattened and no layers or editing is permitted. We do not provide any technical support for opening or printing the document. The buyer is solely responsible for making sure they have the proper program (free version available online) for opening and printing any PDF file purchased from Boogie Bear Invitations, as well as the knowledge for printing a PDF file. No modifications are permitted with the PDF file - It's open and print only. We appreciate your understanding.

Please Note:
We do NOT sell blank or un-personalized "Paperless Printable" items. If you wish to have a generic statement, such as "Thank You" (with no other text) you must purchase the printed version.

Boogie Bear Invitations offers printing services, and is NOT responsible for second and third party printing problems with alignment, spacing, color, format, computer program support, or any other issues regarding printing from second and third parties. Troubleshoot margin and color problems on your computer and printer to achieve the appropriate final product.

More Important Paperless Printable Information: www.boogiebearinvitations.com/paperless-printable-diy-image 

Need something special? We love custom orders! Please send us an email with your vision, products desired, along with your party date to see if we can meet your needs by your deadline.

All Custom Order details must be decided upon prior to us setting up your Custom Order. An Example: You'd like a special custom party invitation made for your honoree's birthday, but don't have the location information decided yet. We will need all information decided and ready to be provided before we set up your custom order - this includes any photos if applicable.

Space is extremely limited on Custom Orders. We pride ourselves on "Quality over Quantity" and so we are unable to accept all requests. We appreciate your understanding.

In the event of an accepted Custom Order request, we'll provide a special link to buy. Once we've provided the link to buy, it will be good for 24 hours from the date set up. This policy ensures that your Custom Order can be fulfilled in the specified turnaround time, and that we are able to complete your order. If you have missed your 24 hour window, please contact us to see if we are able to complete your custom order by your deadline.

Price quotes are only good for the day quoted only, unless otherwise stated, which ensures availability and the "ship by" date. Once the day has passed, you'll need to contact us for a new price quote - additional fees may apply.

All payment is required upfront before any work is to be done. Due to the nature of our handmade custom items, no refunds are given once payment has been received. Custom orders take time, finesse, materials, and creative energy.

Please note, that in the event of a Custom Order:
• You are asking us to make something special and unique, just for you. We will do our best to listen to your vision, and provide timely feedback throughout the process, as well as provide detailed information on what is expected - both options and restraints. That being said, there is a small, teeny, tiny chance that you may not fall in love with our final product. Please note that that you are paying for our time and we will work very hard to get you what you're looking for, but alas, not all can be pleased. There are no refunds on Custom Orders due to the nature of the product. If you are at all uneasy about the process, or just very nervous about the outcome, we encourage you to trust your instinct.

Please note, that in the event of a Custom Order:
• We are creating something new, that not currently available in our shop. This may include new colors, new graphics, or a brand new party theme altogether. Although we are creating a new party item for you, we may decide to sell this same new party item at some point in the future (no personal info will be used). Please don't feel cheated - it's actually a compliment! It means that we loved your vision so much, and were so pleased with the final products we've made for you, that we've decided to make it a permanent party theme - the crowning achievement at Boogie Bear Invitations - complete with it's official "Naming" of the party theme. :)

Other Information:
We do not accept any custom work for copyrighted material. This includes, but not limited to, Disney/Pixar, Minions, My Little Pony, Hello Kitty, Tiffany & Co, and other such party themes with copyright clip art/close reproduced likeness. This also includes asking us to recreate an exact/close likeness replica of another artist's work. Please contact us for more information.

©Boogie Bear Invitations - ALL RIGHTS RESERVED. We encourage friendly inspiration gathering, however all designs, products, photos, and wording are the property of Boogie Bear Invitations. Commercial use, file sharing, or re-selling any Boogie Bear Invitations design in its whole, or any part is strictly prohibited, and in violation of copyright laws.

*** This includes ANYONE requesting ANYONE else to reproduce ANY design or product in its whole or any part of ANY Boogie Bear Invitations product. This also includes any attempt to scan/copy/print/email/reproduce products for any financial gain or to "save money" by creating other party items from any Boogie Bear Invitations product. **

All photos are property of Boogie Bear Invitations, and can ONLY be used with Boogie Bear Invitations EXPRESSED WRITTEN permission.

Please Note that it is illegal for us to use images that are copyrighted or watermarked without the permission of the photographer. By sending us a photo, you agree and state that you are either the copyright holder or have permission from the copyright holder to use the photos. Boogie Bear Invitations is not be held liable for any damages arising from the illegal use of photographs. It is the sole responsibility of the buyer to seek permission from the photographer to use copyrighted photographs.

Commercially copyrighted party themes are not available at Boogie Bear Invitations. This includes, but not limited to, Disney/Pixar, Minions, My Little Pony, Hello Kitty, Tiffany & Co, and other such party themes with copyright clip art/close reproduced likeness. We will continue to offer party themes inspired by these wonderful characters, but the actual copyrighted clip art images and iconography will NOT be used.

All items on our BoogieBearInvitation Etsy shop, Facebook, Pinterest, www.boogiebearinvitations.com, and other such sources are subject to these copyright terms. All Rights Reserved.

These copyright policies are STRICTLY enforced - Violators of these copyright terms are subject to legal action. Copyright violators will be prosecuted.

©Boogie Bear Invitations - ALL RIGHTS RESERVED

We reserve the right to refuse service to rude, threatening, and unreasonable customers. All text requests subject to review and rejection at the full discretion of Boogie Bear Invitations. All political, discriminatory, or incendiary text prohibited.

To prevent abuse, we reserve the right to terminate any order at any time at the sole discretion of Boogie Bear Invitations. This includes, but not limited to, rude, derogatory, discriminatory, defamatory, profane, hateful, sarcastic, threatening, or any other harmful actions or statements. This also includes ANY requests for products that contain derogatory, hateful, harmful, discriminating, or profane text or images. In the event of a terminated order that results from this abuse, a non-refundable design fee will be deducted from any refund given. This amount is determined at the sole discretion of Boogie Bear Invitations. If the product or products have already been made, and/or the work already done, then NO refund will be issued.

Any threat made to Boogie Bear Invitations or any employees of Boogie Bear Invitations will result in an immediate end to any and all correspondence. Any and all threats made to a person or persons at Boogie Bear Invitations will be forwarded to our legal team immediately. We will NOT tolerate ANY threatening abuse - No exceptions.

We are designers and artists, and reserve the right to decline business of any kind, or refuse to create any party items for any reason, at any time at our full discretion - No exceptions.

By purchasing any product from Boogie Bear Invitations you agree to the policies and conditions stated both in the listing AND the Policies section of our shop. All prices are subject to change without notice. Please contact us if you have any questions regarding the policies and conditions of Boogie Bear Invitations prior to purchasing to ensure a positive buying experience.

All items are made to order, and therefore, are unique and personalized for you. The pictures you see in each listing are sample photos. The items you will receive will be in the likeness to the photos, but will feature your unique party information. It's extremely important to read each listing carefully to understand the scale of the items in the photos, and ask questions if you are unsure of scale of any item. Card stock, curling ribbon, and tulle colors may vary just slightly due to availability at the discretion of Boogie Bear Invitations.

We have a lovely indoor little kitty and a big German Shepherd. We love our animals, however we also love a clean home. Our home is thoroughly cleaned twice a week to keep all the hair and dirt where it belongs - the trash! :-)