Need something special? We love custom orders! Please send us an email with your vision, products desired, along with your party date to see if we can meet your needs by your deadline.
All Custom Order details must be decided upon prior to us setting up your Custom Order. An Example: You'd like a special custom party invitation made for your honoree's birthday, but don't have the location information decided yet. We will need all information decided and ready to be provided before we set up your custom order - this includes any photos if applicable.
Space is extremely limited on Custom Orders. We pride ourselves on "Quality over Quantity" and so we are unable to accept all requests. We appreciate your understanding.
In the event of an accepted Custom Order request, we'll provide a special link to buy. Once we've provided the link to buy, it will be good for 24 hours from the date set up. This policy ensures that your Custom Order can be fulfilled in the specified turnaround time, and that we are able to complete your order. If you have missed your 24 hour window, please contact us to see if we are able to complete your custom order by your deadline.
Price quotes are only good for the day quoted only, unless otherwise stated, which ensures availability and the "ship by" date. Once the day has passed, you'll need to contact us for a new price quote - additional fees may apply.
All payment is required upfront before any work is to be done. Due to the nature of our handmade custom items, no refunds are given once payment has been received. Custom orders take time, finesse, materials, and creative energy.
Please note, that in the event of a Custom Order:
• You are asking us to make something special and unique, just for you. We will do our best to listen to your vision, and provide timely feedback throughout the process, as well as provide detailed information on what is expected - both options and restraints. That being said, there is a small, teeny, tiny chance that you may not fall in love with our final product. Please note that that you are paying for our time and we will work very hard to get you what you're looking for, but alas, not all can be pleased. There are no refunds on Custom Orders due to the nature of the product. If you are at all uneasy about the process, or just very nervous about the outcome, we encourage you to trust your instinct.
Please note, that in the event of a Custom Order:
• We are creating something new, that not currently available in our shop. This may include new colors, new graphics, or a brand new party theme altogether. Although we are creating a new party item for you, we may decide to sell this same new party item at some point in the future (no personal info will be used). Please don't feel cheated - it's actually a compliment! It means that we loved your vision so much, and were so pleased with the final products we've made for you, that we've decided to make it a permanent party theme - the crowning achievement at Boogie Bear Invitations - complete with it's official "Naming" of the party theme. :)
Other Information:
We do not accept any custom work for copyrighted material. This includes, but not limited to, Disney/Pixar, Minions, My Little Pony, Hello Kitty, Tiffany & Co, and other such party themes with copyright clip art/close reproduced likeness. This also includes asking us to recreate an exact/close likeness replica of another artist's work. Please contact us for more information.